terms and conditions

These terms and conditions do not affect your statutory rights. If you have a complaint please the section on complaints from the menu on the left under Home.

By engaging Energy Levels and it's agents you agree to the following:

What is inspected?

The Energy Assessor inspects the inside and outside of the main building and the visible parts of the gas and electricity services. No parts of the building requiring access equipment will be inspected except lofts which can be safely accessed from a 3 metre ladder (which the Energy Assessor will provide).

The Energy Assessor will record measurements of the building, take photographs of the outside of the building, take photographs inside the building of rooms, heating appliances, lighting and other features relevant to energy assessment (according to scheme rules) and these along with sketch plans and other notes will form a permanent record of the energy assessor's visit.

NOTE: It is important to remove from open view any valuables (money, jewellery, mobiles, etc.) that you do not wish to be inadvertently photographed.

Important note

The inspection is ‘non-invasive’. This means that the Energy Assessor does not take up carpets, floor coverings or floorboards, move furniture or remove the contents of cupboards. Also, the Energy Assessor does not remove secured panels or undo electrical fittings.

The Energy Assessor will say verbally to the client where it was not possible to inspect any parts of the home that are normally reported on.

Where the Energy Assessor has reason to be concerned about these parts, the Energy Assessor will tell you about any further investigations that are needed. The Energy Assessor does not report on the cost of any remedial work or how these recommendations should be carried out.

Rights of the Energy Assessor to withdraw from the Contract

The Energy Assessor has the right to withdraw from the agreed Contract if one or more of the following conditions apply:

• If the property poses a threat to the Energy Assessor’s health and safety beyond the normal risks reasonable for a property in current residential or business occupation.

  • If access, for the Energy Assessor’s visual inspection, is found to be restricted and if such restriction is likely, in their opinion, to have a material effect upon the completeness and/or accuracy of the Energy Performance Certificate.

  • If electricity, gas (if provided) and water services are not fully connected and in working condition during the inspection (which will include having a lamp in every light fitting).

  • If any part of the property or the premises is a building site, unless the current building works are being managed by a contractor, who is competent in construction health and safety and who will be present throughout the duration of the inspection, ensuring compliance with the accepted site safety rules.

  • If a potential or actual conflicts of interest come to the Energy Assessor’s notice at any stage throughout the process.

It should be noted that if the withdrawal is due to something the client or their agent’s could have prevented then the Energy Assessor reserves the right to charge a fee, pro rata, for the abortive work.

Rights of the Client to cancel the Contract

The Client has the right to withdraw from the Contract at any point. Formal notice of withdrawal must be made in writing to the Energy Assessor.

The Energy Assessor reserves the right to charge an abortive fee, pro-rata, for work completed up to the point of the receipt of the Client’s Withdrawal Notice.

Data Protection

The Energy Assessor will hold personal information in accordance with the Data Protection Act [1998] and this information will not be used for any purpose other than the production of the Energy Performance Certificate.

EPC Reports only

The Energy Performance Certificate (EPC) where applicable, is produced by an Energy Assessor, who is licensed by a government approved Accreditation Scheme (Elmhurst Energy)

The Energy Assessor has a duty to provide the report in accordance with the scheme standards and regulations and code of conduct.

The Energy Assessor has passed an assessment of skills, in line with National Occupational Standards; and has insurance that covers negligence.

An EPC is not valid unless it has been produced by a licensed Energy Assessor and it has been entered on the Energy Performance Certificate Registers on gov.uk.

The Energy Assessor may provide other services, but these terms only apply to EPCs.

The Energy Performance Certificate and Report tells you:

• • The property's performance is rated in terms of the energy used per square meter of floor area, energy efficiency based on fuel costs and environmental impact on Carbon dioxide (CO2) emissions.

  • The energy performance of the property on the date it was inspected, and provides the necessary EPC.

  • The energy efficiency rating is a measure of the overall efficiency of a property. The higher the rating, the more efficient the home is and the lower the fuel bills are likely to be.

  • The environmental impact rating is a measure of a property's impact upon the environment in terms of carbon dioxide (CO2) emissions. The higher the rating, the less impact it has on the environment.

  • The report contains an EPC that tells you about the energy and environmental performance of the home and suggests improvements that you can make.

The Energy Performance Certificate and Report does not tell you:

• • The value of your property or cover things that are more specifically considered when a valuation is provided.

  • About the condition of the building or its building services; or about any health and safety risks noted by the Energy Assessor except in respect of such risks to the Energy Assessor as may restrict the scope of the inspection.

A seller, buyer or lender who needs advice on subjects that are not covered by the Energy Performance Certificate must arrange for it to be provided separately.